Cancelling Miro: the 90-day clause in the terms, licences that wait for renewal, refunds and your boards

A paid Miro plan renews automatically, monthly or yearly, until an admin cancels it. Miro's help centre says you can cancel at any time and keep the paid features until the end of the current billing period. Its Terms of Service set a different default for renewal: 90 days' notice before the end of the term. Licences are the other surprise, because adding a member can add a paid licence, and removing one only lowers the bill at the next renewal.

This guide covers how Miro bills, how licences are added and removed, the notice rules, how to cancel or downgrade, refunds, renewal prices and what happens to your boards. It is based on Miro's Terms of Service for self-serve and reseller customers (effective 1 September 2021, as published on 1 November 2026) and eight Miro help-centre articles on cancelling, billing, extra licences, payment options, managing a subscription, downgrading and expired subscriptions, all checked on 1 November 2026. The terms define an order form (an Order) to include an online registration or order confirmation, so a plan bought in the app is covered. Enterprise plans are on a separate Master Cloud Agreement that this guide does not cover. Prices are not quoted here because they change; check Miro's pricing page.

How a Miro plan bills

• The plans: the help-centre articles cover the Free, Starter and Business plans; Enterprise is sold separately. A subscription belongs to a team, not to the person who paid for it, so when it ends every board in that team is affected.
• Card or invoice: Miro's payment options article says Starter and Business can be paid monthly or yearly by card, charged automatically, or yearly by invoice, payable within 30 days. Invoicing needs at least 10 licences on Starter and 5 on Business, and Miro says it is no longer available in some countries, although existing invoiced customers are not affected.
• Monthly to annual and back: you can switch either way under Plan details in the billing settings. A switch from annual to monthly does not happen straight away; it is scheduled for the end of the current yearly cycle, and it is only available when you pay by card.
• Who manages billing: Team admins on Starter, Company admins on Business, and Billing admins. The person who upgrades becomes the Billing admin; they can add or remove licences, cancel and reactivate, but cannot remove users. Invoices and receipts go to the billing email address, whose owner cannot manage billing unless they also hold one of those roles.

Licences: added as you invite, removed at renewal

Miro bills on licences, not on team members, and every team member needs one. Visitors and guests on a board cost nothing extra. If every licence is in use and someone joins the team, the extra licences article says an extra licence is added. On Starter, letting anyone expand the team is on for everyone by default; on Business the Anyone can expand the team setting is off by default. Either way, admins can restrict who may invite people under Security, then Permissions, in the admin console.

• Adding on monthly billing: the next monthly bill includes a charge for each new licence from the day it was added.
• Adding on yearly billing: you pay for the new licence only for the time left until the yearly renewal. On card payments that arrives as a true-up invoice each month on your renewal day of the month; on invoicing, true-ups are issued quarterly.
• Removing: you can remove members at any time, and your team size cannot go below the number of members. Removing the spare licences takes effect at your next renewal date, monthly or yearly. Miro's own example is a yearly Business team that removes five of ten members in August and is charged for the five remaining licences at the December renewal.
• Remove before you are billed: the extra licences article says that removing an extra licence before your billing date means you pay only for the days it was used. Once it has been billed, removing it only schedules the reduction for renewal, and no refund is available.

So the time to cut seats is before the renewal date, not after it. Removing leavers from the team as part of your software offboarding checklist frees their licences for the next joiner rather than leaving you to buy another one.

Notice: 90 days in the terms, none in the help centre

The help centre sets no deadline. The cancellation article says you can cancel your subscription at any time and keep the paid features until the end of the current billing period, and the billing article says a card is billed at the end of the subscription cycle, so to avoid the charge you cancel beforehand.

The Terms of Service do set one. Section 9.1 says that, unless the applicable Order specifies otherwise, each subscription term renews for successive 12-month periods unless either party gives notice of non-renewal at least 90 days before the current term ends. That is a notice period three times as long as Asana's 30 days or monday.com's. Section 11.3 separately lets either party end the whole agreement at any time on 90 days' notice, with no refund of prepaid fees and any unpaid fees for the current term falling due at once.

The two sources do not say how they fit together, and the qualifier matters: your checkout or order confirmation is an Order, so it may set different terms, and a monthly plan obviously does not run on 12-month terms. The safe reading for an annual plan is to cancel, downgrade or cut licences at least 90 days before the renewal date, and keep a record of when you did it. Section 20.4 says formal notices to Miro must be in writing and, as of 17 September 2026, go to RealtimeBoard Inc. dba Miro, 315 Montgomery Street, Suite 900, San Francisco, CA 94104, for the attention of the Legal Department, with a copy emailed to legal@miro.com. If a renewal charge is ever disputed, a notice of non-renewal sent that way is the strongest proof you have; see how to serve a notice of non-renewal.

Cancel or downgrade

Cancel a Starter or Business plan

Team admins, Billing admins and Company admins can cancel. Switch to the team that holds the subscription, click your profile avatar, select Admin console, then Billing on the left, and under Billing actions select Cancel subscription and Continue to cancel. On Business, choose the Cancel subscription option. Pick a reason, and select Cancel subscription to confirm. Every admin on the team gets an email confirming that the subscription will expire at the end of the current billing period.

Two things change at once. While the subscription is set to cancel, admins cannot change the team size, billing details or plan type unless they reactivate it first, so make any licence changes before you cancel. And if there is an unpaid invoice for extra licences, your card is charged for it immediately. You can reactivate under Plan details at any time before the expiry date.

Invoiced plans

The same Cancel subscription button works on an invoiced plan. If you cancel before paying your first invoice, the team drops to the Free plan straight away. If the invoice is paid, you keep the paid features to the end of the paid period, cannot add licences, and receive one more invoice for any licences added in the current quarter.

Downgrade instead

A downgrade is a cancellation followed by a choice of plan. From Business or Starter to Free, you cancel, and on the date the paid plan expires you are prompted to choose a new plan and select Downgrade under Free plan. From Business to Starter, you cancel, agree to downgrade at the end of the billing cycle and confirm; you can undo it with Cancel downgrade before the cycle ends. The Business plan stays active, and you can still add or remove licences, until the end of the current cycle.

Refunds: no money back for unused time

The cancellation article is direct: Miro does not offer refunds for any unused time on your subscription. Section 9.1 of the terms says that a notice of non-renewal stops the next charge but brings no refund or credit for amounts already charged, and section 9.2 says all fees are non-refundable except under section 10.2 and section 14.4.

• Section 10.2, the warranty remedy: if the service does not perform materially as described in Miro's documentation, you make a reasonably detailed claim within 30 days of discovering the problem, and Miro cannot fix it within 60 days of your claim, either party can end the affected Order and Miro refunds the prepaid, unused fees for the rest of the term.
• Section 14.4, infringement: if someone claims the service infringes their intellectual property, Miro may choose to end the affected Order and refund the prepaid, unused fees. That is Miro's option, not a route you can use to leave.
• A wrong charge: the manage-your-subscription article says that if you think you were charged incorrectly, contact Miro Support with the transaction details, and notes that some special offers are non-refundable.

Price changes

Section 9.2 says renewal terms are charged at Miro's then-current rates, regardless of any discounted pricing in a prior Order. So a first-year discount does not carry into the second year unless your Order says it does. Ask Miro in writing what you will pay at renewal before the 90-day point, not after it; see how to cap a renewal uplift.

Boards and data after you cancel

When the paid period ends, nothing is deleted straight away. The cancellation article says every board in the team is locked in view-only mode, and that to regain full access you either renew or downgrade to the Free plan. Anyone who had editor access to a board in an expired team can still export it as an image, a PDF (if the board contains frames) or a CSV.

The Free plan is not a full fallback. Miro's downgrade reference says only your three most recently created boards stay editable and every other board becomes view-only; private boards are locked, because Free does not support board privacy; custom templates made on the paid plan are no longer available; and existing projects can no longer be changed or deleted. Billing settings are hidden after a downgrade to Free, so download your invoices before it completes. If you had several teams on Business, they are merged into one, and every guest becomes a member.

If you are leaving Miro altogether, section 4.4 of the terms lets you export your content during the subscription term or within 30 days after it, and says that after that Miro may delete it on its standard schedule. Deleting the account yourself removes everything permanently. Export the boards you need to keep while the plan is still active rather than relying on the view-only period.

A routine for Miro

1. 1Write down each paid Miro team: the plan, monthly or yearly billing, card or invoice, the number of licences, the renewal date, the Billing admin and the billing email address.
2. 2Decide who may add members, and on Business keep Anyone can expand the team switched off unless you want licences added automatically.
3. 3Through the year, remove leavers and spare licences, preferably before the next true-up invoice is generated, and keep using visitors and guests for people who only need to see or comment on a board.
4. 4On an annual plan, at least 90 days before renewal decide whether to renew, cut licences, switch to monthly, downgrade or cancel, act in the admin console, and keep the confirmation email.
5. 5Before a downgrade to Free or a move away, export the boards you need and download your invoices.

UK consumer protections around subscriptions mostly do not reach a business customer; see the UK subscription rules for business software. Section 20.2 of Miro's terms says they are governed by the laws of the State of California and the United States, with disputes going to the courts in San Francisco.

Tracking Miro in StackTrackr

Record each paid Miro team as its own tool. On yearly billing, enter the cost of the full year with an annual billing cycle; on monthly billing, enter the monthly cost with a monthly billing cycle. Tick Auto-renews, set the renewal date, and under License key and seats enter the number of paid licences, not the number of people on boards, updating it when a true-up invoice adds licences. Say in Notes whether the plan is invoiced. Make the tool's owner the Miro Billing admin or an admin, so the reminders reach someone who can change the plan.

For an annual plan, enter a notice period of 90 days and StackTrackr works out the cancellation deadline, shows it in the register's Cancel by column, and reminds you ahead of it and again on the day. For a monthly plan, the 90 days in the terms is longer than the billing cycle, and the help centre's route is to cancel before the next billing date, so a short notice period of a few days gives you a reminder in time. Starter alerts at 30 and 7 days; Team and up use a cadence you set, 90, 60, 30 and 7 days by default. Once you have cancelled, switch auto-renew off and set the renewal date to the day the plan ends.

If Miro tells you your renewal price, schedule the price change with the date it applies so your forecasts include it. Keep invoices, true-up invoices, the cancellation confirmation and copies of any written notices in the tool's document vault. Have a look at what it tracks, or start a free trial and add your Miro plan first.