Cancelling 1Password: no notice period, members billed as they join, a frozen account when the term ends and no refunds

A 1Password Teams or Business subscription renews automatically until someone with billing rights cancels it. Neither 1Password's business terms nor its help centre set a notice period: you can cancel at any time, and the subscription stays active until the end of the current billing period. What happens next is the distinctive part. The account is not closed. It is frozen: everyone can still sign in and see their items, but nobody can add or edit anything, autofill stops working in the browser, and nothing already paid comes back.

It is based on 1Password's Terms of Service (last updated 2 November 2026), which contain the Subscription Terms for Business Customers that apply to Teams and Business accounts, and seven 1Password Support articles on subscription billing, managing a subscription, refunds, frozen accounts, adding and removing team members, exporting data and deleting an account, all checked on 11 November 2026. Business accounts set up through a 1Password sales representative are governed by their own order form; 1Password's help articles send those customers to their Account Manager or the 1Password Business team. Prices are not quoted here because they change; check 1Password's pricing page.

How 1Password bills

• Monthly or annual: 1Password's billing article says each invoice repeats on the same day and at the same time as your first one, monthly or yearly. You can change the billing frequency at any time.
• Charged when you buy: section 3.1 of the business terms says that for a purchase made through one of the 1Password websites, the fees and any taxes are charged at the time of the transaction. It also says fees are quoted and payable in US dollars unless an order form says otherwise, which matters if your budget is in pounds.
• Teams Starter Pack: the billing article says this plan includes 10 team members and 5 guests, and that you have to contact 1Password Support to add more.
• Business: billed per team member, with 20 guests included. Each team member who accepts an invitation, and each guest beyond the 20, is charged a prorated amount.
• Who can change it: 1Password's article on managing a subscription says billing is handled by the team owner or by a member of a group with the Manage Billing permission. Anyone else may not see the Billing page, so make sure more than one current person holds it.

Team members are billed when they join

On a Business plan there is no fixed block of seats to buy up front. The billing article says a new team member is charged once they accept the invitation, with the amount prorated from the day they join to the end of the current billing cycle, and billed within 48 hours of accepting. Section 3.1 of the terms says the same thing from the other end: customers who buy through the website can buy more seats at any time.

Removing someone works the other way round, and more slowly. The billing article says that in team and business accounts a removed team member or guest is reflected on your next monthly or annual invoice, and that any amount already charged is non-refundable. On an annual plan, a leaver in month two is paid for until the renewal. Each seat you are not using in the meantime is shelfware.

There is one helpful exception. The same article says that within the same monthly or annual billing period you can add another person in place of someone you removed without any change to your billing. A team member can only be replaced by a team member, and a guest by a guest. When a leaver's replacement starts in the same period, invite them into the freed place rather than counting it as a saving.

• Suspending a member: 1Password's article on adding and removing team members says to open People in the sidebar, select the person, then More Actions, then Suspend. Their account stays visible but their items and vaults become inaccessible, and you can undo it with Reactivate.
• Deleting a member: the same route, choosing Delete instead. Their access to vaults and items is permanently revoked, and to bring them back you invite them again as a new team member.
• Devices that are offline: the article warns that data is only removed from a person's device when they are online and 1Password is unlocked, so items stay available on an offline device until they next unlock it with an internet connection.

The article does not say how billing treats a suspended member on a paid plan, so if the aim is to lower the bill, check the next invoice rather than assuming a suspension counts as a removal. Leavers belong in your software offboarding checklist.

Renewal and price changes

Renewal needs nothing from you. Section 9.1 of the business terms says the agreement and order form renew automatically unless the parties have agreed otherwise in an order form, and section 3.1 says renewals are invoiced at the number of users in place at the end of the previous term. That is auto-renewal with your current headcount carried forward.

The business terms contain no clause letting 1Password change your price part way through a term. Section 9.1 says the parties may change the pricing, the number of users or the plan, for example from Teams to Business, when an order form is renewed, and section 11.9 says an amendment only takes effect in writing, signed by the party it is enforced against. One change is in your own hands: 1Password's subscription article warns that switching between monthly and annual billing updates your price to the current rate, and that a team on an older plan cannot keep its previous rate. Check the new price before you switch.

Notice: none, but cancelling freezes the account

1Password does not have a notice period. Section 9.1 sets none for non-renewal, and 1Password's refund policy says you can cancel at any time. A cancelled subscription stays active until the end of the current billing period, and then the account is frozen. The deadline that matters is the renewal date itself: cancel before it and the next term is not charged; leave it a day late and a new monthly or annual term has started, with no refund for it.

How to cancel 1Password

You need to be the team owner or in a group with the Manage Billing permission. 1Password's article on managing a subscription gives these steps:

1. 1Sign in to your account on 1Password.com and select Billing in the sidebar.
2. 2Select Cancel subscription. You may need to scroll down to find it.
3. 3Follow the onscreen instructions to finish cancelling.

Keep a screenshot or the confirmation as your record of the date you cancelled. If your account was set up through a 1Password Business representative, the refund policy says to contact your Account Manager or the 1Password Business team instead. If the subscription was bought as an in-app purchase, 1Password's article on frozen accounts says it is managed through Apple or Google, not on 1Password.com.

What a frozen account can and cannot do

1Password's article on frozen accounts describes the state an account enters when its subscription lapses. While it is frozen:

• You can still see all your items, copy your passwords and copy items to vaults outside the frozen account.
• You cannot add new items, edit existing ones, invite people to the team or autofill items in your browser.
• If your organisation also uses 1Password Device Trust or 1Password SaaS Manager, you lose access to those products while the account is frozen, and the article says reactivating them means contacting 1Password Sales.
• Only the team owner can reactivate a team account: sign in, select Billing, then Subscribe. Team members have to ask the owner. The article gives no time limit on how long an account can stay frozen.

A failed payment can end in the same place. 1Password's subscription article says that if your last payment failed, Billing Settings is not shown until you add a new payment method to reactivate. Section 3.4 of the business terms lets 1Password suspend the service once a charge is 30 days or more overdue. A password manager that stops autofilling is noticed within the hour, so keep the payment card current and the billing contact someone who is still with the company.

Refunds

1Password's refund policy is short: it says 1Password is unable to issue refunds for past charges or for any time remaining on your account. The business terms agree. Section 3.1 says payment obligations are non-cancellable and fees paid are non-refundable, except as set out in a handful of named sections. The billing article adds that amounts already charged for a removed team member are non-refundable, and that unused account credits are non-refundable too, although they stay on the account for later use as long as you do not delete it.

The one refund the business terms describe is for a breach by 1Password. Section 9.2 lets either party terminate on 30 days' written notice of a material breach that is not cured, or if the other becomes insolvent, and section 9.3 says that if you terminate for that cause, 1Password refunds the prepaid fees for the unused part of the term. If it is 1Password that terminates for cause, you owe the unpaid fees for the rest of the term. If a renewal has already gone through, see what to do after a missed cancellation deadline.

Free trials

1Password's billing article describes a 14-day free trial. The refund policy says that if you cancel during the trial, you are not charged. If you do not, the first invoice arrives within 48 hours of the trial ending. On a Business trial you can add and remove people freely, and the first invoice is based on the number of active users, counted daily at 7:00 PM Eastern Time; people who have been suspended or deleted, or who were invited but have not joined, are not charged. On a Teams Starter Pack trial you can add up to 10 team members.

Your data: export, and do not delete in a hurry

This is where 1Password is more forgiving than most. The billing article says that after you cancel, you can still sign in to 1Password.com or the apps to view and export your data, as long as you do not delete your account. A frozen account is a read-only archive, not a countdown.

1Password's export article says the desktop app, 1Password 8 for Mac, Windows and Linux, exports to 1PUX or CSV. A few limits are worth knowing before you rely on it:

• CSV exports only Login and Password items, without custom fields, security questions or linked items. Use 1PUX if you want the rest.
• Desktop exports do not include passkeys. Only the iOS and Android apps can export them, so you may need to create new passkeys on the sites concerned.
• In a team account, some vaults may not give you the Export items permission. Ask your administrator, or have the owner run the export.
• Exported files are not encrypted. The article warns that anyone with access to them can read your passwords, so do not email them or store them online, and delete them when you have finished.

Deleting is the step that cannot be undone. 1Password's article on deleting an account says a team owner, or a member of a custom group with the delete account permission, can delete a team account from Settings on 1Password.com, which erases the information of everyone in the account; for a business account it says to contact 1Password Support. Information is permanently deleted after 30 days, and within that window an owner may be able to restore the account by contacting support. Section 5.5 of the business terms says that on your written request after the agreement ends, 1Password will confirm within 30 calendar days that your data has been erased or returned, and that it may keep customer data for 30 days to meet its obligations.

A routine for 1Password

1. 1For each 1Password account, write down the plan, monthly or annual billing, the renewal date, the number of team members and guests, and who is the owner or holds Manage Billing.
2. 2When someone leaves, remove them, and invite their replacement into the freed place in the same billing period where you can.
3. 3Before an annual renewal, remove anyone who has gone, because the renewal is invoiced at the number of users in place at the end of the term.
4. 4Before switching between monthly and annual billing, check the current rate, because the switch moves you onto it.
5. 5If you are leaving, cancel from Billing before the renewal date, export each vault in 1PUX while the account is frozen, store the files safely, and only then delete the account.

UK consumer protections around subscriptions mostly do not reach a business customer; see the UK subscription rules for business software. The business terms are with AgileBits Inc., doing business as 1Password. Section 11.8 says that, unless an order form says otherwise, they are governed by the laws of the Province of Ontario, with the courts in Toronto having exclusive jurisdiction. The terms contain no separate provisions for UK customers.

Tracking 1Password in StackTrackr

Record each 1Password account as its own tool. On annual billing, enter the cost of the full year with an annual billing cycle; on monthly billing, enter the monthly cost with a monthly billing cycle. Tick Auto-renews, set the renewal date, and under License key and seats enter the number of team members you are billed for. Make the tool's owner the 1Password team owner or someone with Manage Billing, so the reminders reach a person who can act on them.

1Password has no contractual notice period, but a cancellation has to be made before the renewal date, so enter a short notice period as a buffer, such as 7 days. StackTrackr then works out the cancellation deadline, shows it in the register's Cancel by column, and reminds you ahead of it and again on the day. Starter alerts at 30 and 7 days; Team and up use a cadence you set, 90, 60, 30 and 7 days by default, so on an annual plan the 30-day reminder is the cue to remove leavers before the renewal invoice. Once you have cancelled, switch auto-renew off and set the renewal date to the day the account freezes.

If you switch billing frequency onto a new rate, schedule the price change with the date it applies so your forecasts include it. Keep invoices, the cancellation confirmation and your notes on who holds billing access in the tool's document vault. Have a look at what it tracks, or start a free trial and add your 1Password subscription first.